Privacy policy

Effective Date: September 2026
At Vishmitha Jewels, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website or place an order with us.

1. Information We Collect
When you place an order or contact us, we may collect name, phone/WhatsApp number, email address, billing and shipping address, order and purchase details, payment-related information, and information you voluntarily provide through WhatsApp or other communication channels.
2. How We Use Your Information
We use your information to process and deliver your orders, provide order confirmations and tracking updates, respond to your questions and customer-service requests, process returns, refunds and other order-related requests, and improve our products, services and website.
3. Payment Information
Payments may be processed through third-party payment providers. Vishmitha Jewels does not store your complete debit/credit card, UPI or banking credentials on our website.
4. Sharing Your Information
We may share necessary information with trusted service providers such as courier and delivery partners, payment gateway providers, website and technology service providers, and other service providers required to fulfil your order. We do not sell or rent your personal information to third parties.
5. International Orders
For international orders placed through WhatsApp, necessary customer and delivery information may be shared with DHL and other relevant service providers to facilitate international delivery and customs clearance.
6. Cookies
Our website may use cookies and similar technologies to improve website functionality, understand visitor activity and provide a better shopping experience.
7. Data Security
We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.
8. Your Privacy Rights
You may contact us to request information about the personal data we hold about you, request correction of inaccurate information, request deletion of information where applicable, or withdraw consent for certain communications.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
10. Contact Us
For any questions regarding this Privacy Policy or your personal information, please contact Vishmitha Jewels through email vishmithajewels@gmail.com.

Terms of Service – Vishmitha Jewels
Effective Date: September 2026
Welcome to Vishmitha Jewels. By accessing our website or placing an order with us, you agree to the following Terms of Service.

1. Products
We make every effort to display product images, colours, sizes and descriptions as accurately as possible. Slight variations in colour, finish, texture or appearance may occur due to photography, lighting and individual screen settings. Product availability is subject to change without prior notice.
2. Pricing & Payments
All product prices are displayed on our website and are subject to change without prior notice. Orders will be processed only after successful payment confirmation. Vishmitha Jewels reserves the right to correct pricing or listing errors, if any.
3. Order Confirmation
Once an order is successfully placed and payment is confirmed, an order confirmation will be provided. Once an order has been placed, cancellation is not possible under any circumstances. Customers are responsible for providing accurate contact and delivery information.
4. Shipping & Delivery
Orders within India are shipped through DTDC and ST Courier. International orders are shipped through DHL and are accepted through WhatsApp. Delivery timelines are estimates and may vary depending on the destination, courier delays, weather, holidays and customs clearance. For international orders, customs duties, import taxes and other destination-country charges are the customer's responsibility.
5. Returns & Refunds
Returns and refunds are subject to our Returns & Refund Policy. International orders are generally non-returnable. Customers must report eligible damaged, defective or incorrect products within the specified time period.
6. Product Care
Jewellery should be handled with care and stored properly when not in use. Exposure to water, perfumes, chemicals, sweat and moisture may affect the appearance or finish of jewellery. Vishmitha Jewels is not responsible for damage caused by improper handling or care.
7. Intellectual Property
All website content, including images, photographs, logos, product descriptions, graphics, text and branding, belongs to Vishmitha Jewels or its respective owners. Content may not be copied, reproduced, modified or used for commercial purposes without prior written permission.
8. Website Use
Customers agree to use our website only for lawful purposes. Any attempt to misuse the website, place fraudulent orders, or interfere with its operation is prohibited.
9. Changes to Terms
Vishmitha Jewels reserves the right to update or modify these Terms of Service at any time. Updated terms will be published on this page.
10. Contact Us
For questions regarding these Terms of Service, orders, products or policies, please contact Vishmitha Jewels through email vishmithajewels@gmail.com.